CRM Readiness Assessment Tool
CRM Application Assessment & Vendor Selection Tool
Customer Life Time Value Calculator
Customer LTV (Life Time Value) Acquisition Cost Calculator
Customer Net Present Value Calculator
Customer Retention Rate Calculator
Customer Acquisition Assessment
Customer Retention Assessment
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The purpose of this CRM (Customer Relationship Management) Assessment is to identify opportunities to optimize your current customer relationships and improve acquisition and retention performance. The Assessment is divided into three key functional areas – Customer Acquisition, Customer Retention and CRM Database Management - in order to assess how you gather, analyze and utilize data in order to recruit and retain profitable customers.
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